| Q: | Record is displaying a PrintDlg: 4099 and then crashes. |
| A: | This occurs when you connect to the Record server using Remote Desktop Connection (RDC) when Record tries to print a report. This is because RDC seems to interfere with the printers on the server. To stop the crash: Open Remote Desktop Connection Click 'Options >>' Click 'Local Resources' Unclick the 'Printers' option |
| Q: | When starting Record the error message "Warning! Unable to connect to IP Address. Could not start the web server." is displayed and then Record immediately quits itself. |
| A: | This occurs when there is another web server process running on the machine. This is normally Microsoft IIS when running on a Windows Server 2003 / 2008 machine. Disable the IIS process/web process and then restart Record. |
| Q: | Record does not run under Windows 2003 Server. It starts for a few seconds and then shortly afterwards quits. |
| A: | There is a security setting that is on by default on Windows 2003 that can stop Record running. Go to the control panel on Windows 2003 Double click on 'System' On the dialog click on the 'Advanced' tab Click on the top 'Settings' button in the 'Performance' section of the page Click the 'Data Execution Prevention' tab on the new dialog Click on the 'Add' button When the file dialog appears navigate to and select the Record.exe file where you installed the application. After clicking OK on the list of exceptions the application will probably be listed as '4th Dimension' Click OK on all of the dialogs and then run the application as normal. From now on it should run normal |
| Q: | When I start Record I get an error message indicating that mykeyname.key was not a valid key |
| A: | This messages means that you are trying to use the key with the wrong version of the software. Ensure that you are running the correct version of the software. If you are you may need a new key issuing to you. |
| Q: | How do I access the Record web server? |
| A: | To access the web server, make sure Record is running and that you have the necessary licence installed to run the web server. Open your web browser (IE/Firefox/Safari) and then type in URL of the Record server eg http://194.205.239.101 and the site should load. TIP: If you are running the server on the same machine as the web browser, you can enter the local host address http://127.0.0.1 |
| Q: | After upgrading Record and running it for the first time, it prompts me for a registration number or opens a blank database. |
| A: | Record stores all its configuration in a data file called Record.4DD. If this file is renamed the installer will recreate another blank Record.4DD file which will be used by default by the new version. To use the previous data file, double click on the Record.EXE file and immediately after hold the alt key down. This will instruct Record to choose a different data file. Select your data file and click open and Record will continue to use the renamed data file from then. |