| Q: | Inspect is displaying a PrintDlg: 4099 and then crashes. |
| A: | This occurs when you connect to the Inspect server using Remote Desktop Connection (RDC) when Inspect tries to print a report. This is because RDC seems to interfere with the printers on the server. To stop the crash: Open Remote Desktop Connection Click 'Options >>' Click 'Local Resources' Unclick the 'Printers' option |
| Q: | When starting Inspect the error message "Warning! Unable to connect to IP Address. Could not start the web server." is displayed and then Inspect immediately quits itself. |
| A: | This occurs when there is another web server process running on the machine. This is normally Microsoft IIS when running on a Windows Server 2003 / 2008 machine. Disable the IIS process/web process and then restart Inspect. |
| Q: | Inspect does not run under Windows 2003 Server. It starts for a few seconds and then shortly afterwards quits. |
| A: | There is a security setting that is on by default on Windows 2003 that can stop Inspect running. Go to the control panel on Windows 2003 Double click on 'System' On the dialog click on the 'Advanced' tab Click on the top 'Settings' button in the 'Performance' section of the page Click the 'Data Execution Prevention' tab on the new dialog Click on the 'Add' button When the file dialog appears navigate to and select the Inspect.exe file where you installed the application. After clicking OK on the list of exceptions the application will probably be listed as '4th Dimension' Click OK on all of the dialogs and then run the application as normal. From now on it should run normal |
| Q: | When I start Inspect I get an error message indicating that mykeyname.key was not a valid key |
| A: | This messages means that you are trying to use the key with the wrong version of the software. Ensure that you are running the correct version of the software. If you are you may need a new key issuing to you. |
| Q: | How do I access the Inspect web server? |
| A: | To access the web server, make sure Inspect is running and that you have the necessary licence installed to run the web server. Open your web browser (IE/Firefox/Safari) and then type in URL of the Inspect server eg http://194.205.239.101 and the site should load. TIP: If you are running the server on the same machine as the web browser, you can enter the local host address http://127.0.0.1 |
| Q: | After upgrading Inspect and running it for the first time, it prompts me for a registration number or opens a blank database. |
| A: | Inspect stores all its configuration in a data file called Inspect.4DD. If this file is renamed the installer will recreate another blank Inspect.4DD file which will be used by default by the new version. To use the previous data file, double click on the Inspect.EXE file and immediately after hold the alt key down. This will instruct Inspect to choose a different data file. Select your data file and click open and Inspect will continue to use the renamed data file from then. |